Learn About Debt Retrieval Control GlasgowFounded in 2006, Group is a UK-based bank control, recoveries direction, and business process outsourcing firm working in both the B2C markets together in Glasgow and also Stratford-upon-Avon. Its focus is on realizing its customers' requirements and delivering innovative solutions which help establish victory both for them and for their customers.
Currently employs over 220 FTE having a capability to expand to 330 FTE across both of its extensive websites in Glasgow and Stratford upon Avon to adapt further capacity.
Widely considered a pioneer in regards to creation and the use of new technologies has established itself as a market leader while preserving its independence from bigger less agile competitors. Considering that the businesses launching back in 2008 and its team have won lots of high profile industry awards including, Best use of technologies for itself service customer portal WeWantToSayYes.co.uk and again in 2016 because of its voice recognition dialler platform, in addition to being recognised for advanced use of technology is to date the sole DCA to have won both very best customer and finest commercial DCA.
Broad industry appeal, works with an assortment of clients from many of different sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we can work seamlessly across these businesses due to our innovative on grooming procedures that are made to facilitate a thorough understanding of our customers business prior to commencing work with them.
When you operate with nothing is taken for granted, we have some time to get to know you and your clients, the plan we invent for you is particular to your business requirements and evolves together with our venture.
Customer focussed, has consistently worked with the belief that irrespective of visit the website the current situation a client finds themselves dealing with, that they can be and will always stay a valued client of our clients, this ethos ensures that functions with its customers across a range of debt kinds and age. As well as working with clients on late arrears and aged debt accounts also works with a number of clients at very early stage arrears, frequently in a white tag capacity carrying and representing the name of some of the UK's biggest names.
Investing in our people, we're a professional services business working to a very large set of standards that are regulated by the Financial Conduct Authority, and also as part of the highly regarded Credit Services Association we are committed to ensuring that all of our people work into the very highest of standards. Development and training play an integral part in the lives of employees at all levels, Training does not finish once induction is finished but is present throughout the working environment.
Quality assurance plays a key function in all we do at; QA touches all parts of our organization and is coated Office of State Debt Collection - Utah Division of Finance with our three line of defence and backed up via our very own internal audit group and separate compliance capabilities.
Groups senior management team is composed of some of the most experienced and well recognized professionals in the market, with more than a 150 years combined experience in the sphere of financials.